Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Eternal Flames Store.
Throughout the site, the terms “we”, “us” and “our” refer to Eternal Flames Store.
Eternal Flames Store offers this website, including all information, products and services available from this site, to you conditioned upon your acceptance of these Terms of Service and our other store policies.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
1. STORE INFORMATION
Eternal Flames Store is operated by:
Dariusz Drygas
Sole Trader
Trading name: Eternal Flames Store
United Kingdom
Email:
contact@eternalflames.co.uk
Website:
https://shop.eternalflames.co.uk
Full business contact information is available through our Contact Information policy.
2. ONLINE STORE TERMS
You must provide accurate, current and complete information when placing an order.
You must not use our website, products or services for any unlawful or fraudulent purpose.
You must not attempt to interfere with the security, functionality or operation of our website.
3. PRODUCTS
We aim to display product descriptions, colours, images and specifications as accurately as reasonably possible.
However, colours may vary slightly depending on your screen or device.
Our merchandise is generally produced on demand after an order is placed.
Product availability may change without notice.
We reserve the right to discontinue products or change designs, specifications or prices, provided that this does not affect orders already accepted unless otherwise permitted by law.
4. PRICES
Prices displayed on the store are shown in the currency selected for your market.
The total price payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.
Prices may change at any time, but changes will not affect orders already placed and accepted.
5. ORDERS
Submitting an order constitutes an offer to purchase the selected products.
We may refuse or cancel an order where reasonably necessary, including where:
• payment cannot be authorised;
• incorrect pricing or product information has been displayed;
• we suspect fraud or misuse;
• a product cannot be fulfilled;
• delivery to the selected destination is unavailable.
If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.
6. PAYMENT
Payment must be completed using one of the payment methods offered at checkout.
Payment processing may be provided by third-party payment providers.
You are responsible for ensuring that you are authorised to use the selected payment method.
7. PRODUCTION AND FULFILMENT
Eternal Flames Store uses third-party production and fulfilment partners, including print-on-demand providers, to manufacture and dispatch products.
The use of a fulfilment provider does not change your contractual relationship with Eternal Flames Store as the retailer.
Production location may vary depending on destination, availability and fulfilment capacity.
8. SHIPPING AND DELIVERY
Shipping options, costs and estimated delivery information are displayed during checkout where available.
Delivery dates are estimates unless expressly stated otherwise.
Please see our Shipping Policy for further details.
Nothing in these Terms limits your statutory rights relating to delivery.
9. RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are governed by our Return and Refund Policy and our applicable return and cancellation rules.
Consumers may also have statutory rights under the laws applicable to their purchase.
Nothing in these Terms limits or excludes those statutory rights.
10. PERSONALISED PRODUCTS
Products made specifically to a customer's individual specifications or clearly personalised using customer-supplied names, text, images or artwork may be subject to different cancellation or return rights where permitted by applicable law.
Standard Eternal Flames merchandise featuring our regular designs is not treated as individually personalised solely because it is produced after an order is placed.
11. PRODUCT QUALITY AND DEFECTS
Products should be of satisfactory quality, fit for their intended purpose and match their description as required by applicable consumer law.
If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us at:
contact@eternalflames.co.uk
Your statutory consumer rights are not affected.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this store, including Eternal Flames branding, logos, artwork, graphics, photographs, text and product designs, is owned by or licensed to Eternal Flames Store.
You may not reproduce, distribute, sell, modify or commercially exploit our intellectual property without permission.
Purchasing a product does not transfer ownership of any intellectual property contained in the design.
13. CUSTOMER-SUPPLIED CONTENT
If we offer personalised products in the future and you provide text, images, artwork or other material, you confirm that you have the necessary rights and permissions to use that material.
You must not submit content that is unlawful or infringes another person's intellectual property or other legal rights.
14. THIRD-PARTY SERVICES
Our store may use third-party services, including Shopify, payment providers, fulfilment providers and delivery carriers.
Those third parties may have their own terms and privacy practices.
We are not responsible for third-party websites that you access independently through external links, except where applicable law provides otherwise.
15. WEBSITE AVAILABILITY
We aim to keep the store available and accurate but cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or modify website functionality for maintenance, security or technical reasons.
16. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms affects statutory consumer rights or excludes liability that cannot legally be excluded or restricted.
To the fullest extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.
17. PRIVACY
Personal information submitted through the store is handled in accordance with our Privacy Policy.
Please review our Privacy Policy before using the store or placing an order.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version applicable to your purchase is the version in effect when your order is placed.
Any updated version will be published on this website.
19. SEVERABILITY
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. GOVERNING LAW
These Terms and contracts for purchases from Eternal Flames Store are governed by the laws of England and Wales.
If you are a consumer living elsewhere, this does not deprive you of any mandatory consumer protections available to you under the law of your country of residence where those protections apply.
21. CONTACT
Questions about these Terms of Service should be sent to:
contact@eternalflames.co.uk
Eternal Flames Store
United Kingdom
https://shop.eternalflames.co.uk